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Email Handling
All your e-mails managed in real time?
AstraQom offer 24 x 7 x 365 email handling & support services from our offices in Ireland, guaranteed to benefit your business.
Our E-mail Handling support service consists of your Company's Sales Enquiries, Order Confirmations and/or Customer Support. These are resolved on a daily basis in real time with a detailed report sent to you with all actions taken.
AstraQom can provide your company with a bespoke E-mail support service 24 hours a day. All e-mails taken can be dealt with by our support staff. This allows your staff to concentrate on your core business needs. We are currently handling over 150,000 e-mails per year on behalf of our clients. We have strict service levels in place and depending on our clients procedural requirements we have real-time and up to 24 hour response times.
Our E-mail support services can also be coupled with our live-chat services.
Some features of our e-mail handling & support system are:
- Guaranteed 24 hour maximum wait time.
- Highly efficient staff with experience in both Kayako and Liveperson E-mail systems.
- Accessibility for hearing-impaired customers.
- 24/7 coverage is available if necessary.
- Multi lingual support available
- Integration with Live Chat service available
Want to know more? Contact us
