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Live Chat
Live Chat Support 24x7x365 Instant Messaging
If you find that you are inundated with e-mails or short phone calls asking simple questions about your products or services, then our 24 hour Live Chat support service may be a solution for you. We can help you by offering Live help and support, customers will be chatting live with one of our agents.
All you would need to add to your website, is a Live link for customers to click on, and they will instantly be chatting in real time with one of our customer support representatives. This gives the information section of your website a more personal feel than a generic 'FAQ' section. Since customers are interacting with our live chat support agents in real time via our Live Chat Service, their questions can be answered instantly, which is an improvement on even the most efficient e-mail handling service.
As informative as your website may be, many people feel more comfortable getting information about your products or services from a real person, instead of reading it from a static website. Customers are often more comfortable ordering a product after they have had a chance to ask a few simple questions, which they may feel uncomfortable calling your support line to ask if they think they are "small questions'. Our Live Chat Services will help with this problem as customers will feel more comfortable and receive an instant response.
Our live chat support service offers:
- Real time instant messaging with customers
- Lowering the volume of your telephone support calls, by answering customer queries on the spot while they are browsing the website.
- Accessibility for hearing-impaired customers.
- Chats integrated into E-mail support.
- The ability to invite customers browsing your website for over a certain amount of time to chat with a live support representative
- Highly efficient staff with full experience in both LivePerson and Kayako Live chat systems
- Multilingual Customer Service available
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