Overview
Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.
What's included
- Omnichannel: voice, SMS, web chat, email
- Predictive, progressive and preview dialers
- Skills-based routing and queues
- Real-time wallboards + supervisor coaching
- AI transcription, sentiment and QA scoring
- Salesforce, HubSpot, Zendesk integration
Business outcomes
- Lift agent productivity 30–50%
- Reduce average handle time by 20%
- Go live in 2–4 weeks, not 6 months