AstraQom — global business telecom, home
Sofia
· Bulgaria

Contact Center (CCaaS) — Sofia

Turn every interaction into a sales or service win.

+359 2

AstraQom provisions Sofia numbers, SIP trunking and cloud PBX on one account, so a new office line in Bulgaria is a configuration change rather than a construction project. As the capital of Bulgaria, it is also where most regulatory and enterprise buyers sit.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Bulgaria

Our Bulgaria coverage goes beyond Sofia — +359 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Sofia?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Sofia, Bulgaria, with local +359 2 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Sofia?+

A standard install in Sofia goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +359 2 numbers?+

Yes. We port your existing Sofia numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Sofia?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.