AstraQom — global business telecom, home
Shanghai
· China

Contact Center (CCaaS) — Shanghai

Turn every interaction into a sales or service win.

+86 21

A Shanghai number backed by redundant SIP routes means local credibility with none of the local hardware, contracts or site visits.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in China

Our China coverage goes beyond Shanghai — +86 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Shanghai?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Shanghai, China, with local +86 21 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Shanghai?+

A standard install in Shanghai goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +86 21 numbers?+

Yes. We port your existing Shanghai numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Shanghai?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.