AstraQom — global business telecom, home
Bandung
· Indonesia

Contact Center (CCaaS) — Bandung

Turn every interaction into a sales or service win.

+62 22

A Bandung number backed by redundant SIP routes means local credibility with none of the local hardware, contracts or site visits.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Indonesia

Our Indonesia coverage goes beyond Bandung — +62 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Bandung?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Bandung, Indonesia, with local +62 22 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Bandung?+

A standard install in Bandung goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +62 22 numbers?+

Yes. We port your existing Bandung numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Bandung?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.