AstraQom — global business telecom, home
Jakarta
· Indonesia

Contact Center (CCaaS) — Jakarta

Turn every interaction into a sales or service win.

+62 21

Give your business a real presence in Jakarta with +62 21 numbers that ring wherever your team works — desk phone, softphone or mobile. As the capital of Indonesia, it is also where most regulatory and enterprise buyers sit.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Indonesia

Our Indonesia coverage goes beyond Jakarta — +62 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Jakarta?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Jakarta, Indonesia, with local +62 21 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Jakarta?+

A standard install in Jakarta goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +62 21 numbers?+

Yes. We port your existing Jakarta numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Jakarta?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.