AstraQom — global business telecom, home
Makassar
· Indonesia

Contact Center (CCaaS) — Makassar

Turn every interaction into a sales or service win.

+62 411

From a single extension to a full contact centre, Makassar voice services scale on demand — you add seats and numbers in the portal and they are live the same day.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Indonesia

Our Indonesia coverage goes beyond Makassar — +62 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Makassar?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Makassar, Indonesia, with local +62 411 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Makassar?+

A standard install in Makassar goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +62 411 numbers?+

Yes. We port your existing Makassar numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Makassar?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.