AstraQom — global business telecom, home
Nairobi
· Kenya

Contact Center (CCaaS) — Nairobi

Turn every interaction into a sales or service win.

+254 20

Local +254 20 numbers let Nairobi customers dial you as a neighbour, while calls route over carrier-grade paths to your team anywhere in the world. As the capital of Kenya, it is also where most regulatory and enterprise buyers sit.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Kenya

Our Kenya coverage goes beyond Nairobi — +254 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Nairobi?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Nairobi, Kenya, with local +254 20 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Nairobi?+

A standard install in Nairobi goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +254 20 numbers?+

Yes. We port your existing Nairobi numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Nairobi?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.