AstraQom — global business telecom, home
Kuala Lumpur
· Malaysia

Contact Center (CCaaS) — Kuala Lumpur

Turn every interaction into a sales or service win.

+60 3

Open a Kuala Lumpur line without opening a Kuala Lumpur office: numbers, trunks and hosted extensions are delivered over the internet and managed from a single portal. As the capital of Malaysia, it is also where most regulatory and enterprise buyers sit.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Malaysia

Our Malaysia coverage goes beyond Kuala Lumpur — +60 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Kuala Lumpur?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Kuala Lumpur, Malaysia, with local +60 3 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Kuala Lumpur?+

A standard install in Kuala Lumpur goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +60 3 numbers?+

Yes. We port your existing Kuala Lumpur numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Kuala Lumpur?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.