AstraQom — global business telecom, home
Lima
· Peru

Contact Center (CCaaS) — Lima

Turn every interaction into a sales or service win.

+51 1

Local +51 1 numbers let Lima customers dial you as a neighbour, while calls route over carrier-grade paths to your team anywhere in the world. As the capital of Peru, it is also where most regulatory and enterprise buyers sit.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Peru

Our Peru coverage goes beyond Lima — +51 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Lima?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Lima, Peru, with local +51 1 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Lima?+

A standard install in Lima goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +51 1 numbers?+

Yes. We port your existing Lima numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Lima?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.