AstraQom — global business telecom, home
Pretoria
· South Africa

Contact Center (CCaaS) — Pretoria

Turn every interaction into a sales or service win.

+27 12

Keep your existing carrier while you test: we can deliver Pretoria numbers alongside your current setup and port the rest once you are satisfied with call quality. As the capital of South Africa, it is also where most regulatory and enterprise buyers sit.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in South Africa

Our South Africa coverage goes beyond Pretoria — +27 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Pretoria?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Pretoria, South Africa, with local +27 12 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Pretoria?+

A standard install in Pretoria goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +27 12 numbers?+

Yes. We port your existing Pretoria numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Pretoria?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.