AstraQom — global business telecom, home
Bern
· Switzerland

Contact Center (CCaaS) — Bern

Turn every interaction into a sales or service win.

+41 31

A Bern number backed by redundant SIP routes means local credibility with none of the local hardware, contracts or site visits. As the capital of Switzerland, it is also where most regulatory and enterprise buyers sit.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Switzerland

Our Switzerland coverage goes beyond Bern — +41 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Bern?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Bern, Switzerland, with local +41 31 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Bern?+

A standard install in Bern goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +41 31 numbers?+

Yes. We port your existing Bern numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Bern?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.