Open a Lethbridge line without opening a Lethbridge office: numbers, trunks and hosted extensions are delivered over the internet and managed from a single portal. Coverage in this area includes the 403, 587 prefixes.
Contact Center (CCaaS)
Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.
- Omnichannel: voice, SMS, web chat, email
- Predictive, progressive and preview dialers
- Skills-based routing and queues
- Real-time wallboards + supervisor coaching
- AI transcription, sentiment and QA scoring
- Salesforce, HubSpot, Zendesk integration
