From a single extension to a full contact centre, Olds voice services scale on demand — you add seats and numbers in the portal and they are live the same day. Coverage in this area includes the 587, 825 prefixes.
Contact Center (CCaaS)
Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.
- Omnichannel: voice, SMS, web chat, email
- Predictive, progressive and preview dialers
- Skills-based routing and queues
- Real-time wallboards + supervisor coaching
- AI transcription, sentiment and QA scoring
- Salesforce, HubSpot, Zendesk integration
