AstraQom — global business telecom, home
Fermo
· Italy

Contact Center (CCaaS) — Fermo

Turn every interaction into a sales or service win.

+39 0734

From a single extension to a full contact centre, Fermo voice services scale on demand — you add seats and numbers in the portal and they are live the same day.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Italy

Our Italy coverage goes beyond Fermo — +39 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Fermo?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Fermo, Italy, with local +39 0734 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Fermo?+

A standard install in Fermo goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +39 0734 numbers?+

Yes. We port your existing Fermo numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Fermo?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.