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Fidenza
· Italy

Contact Center (CCaaS) — Fidenza

Turn every interaction into a sales or service win.

+39 0524

Open a Fidenza line without opening a Fidenza office: numbers, trunks and hosted extensions are delivered over the internet and managed from a single portal.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Italy

Our Italy coverage goes beyond Fidenza — +39 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Fidenza?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Fidenza, Italy, with local +39 0524 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Fidenza?+

A standard install in Fidenza goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +39 0524 numbers?+

Yes. We port your existing Fidenza numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Fidenza?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.