AstraQom — global business telecom, home
Imperia
· Italy

Contact Center (CCaaS) — Imperia

Turn every interaction into a sales or service win.

+39 0183

An Imperia number backed by redundant SIP routes means local credibility with none of the local hardware, contracts or site visits.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Italy

Our Italy coverage goes beyond Imperia — +39 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Imperia?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Imperia, Italy, with local +39 0183 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Imperia?+

A standard install in Imperia goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +39 0183 numbers?+

Yes. We port your existing Imperia numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Imperia?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.