AstraQom with LiveAgent — All-in-one Help Desk + US SIP Trunks
One bundled subscription: LiveAgent's omnichannel help desk (ticketing, live chat, call center, AI) running on AstraQom's carrier-grade US SIP trunks — with local DIDs, free inbound, and Tier-1 termination.
What you get
We pair LiveAgent — the leading omnichannel help desk used by NASCAR, Hyundai, Oxford and 60,000+ businesses — with AstraQom's licensed US carrier voice. The result is a single contact-center stack: tickets, email, chat, social, AI assistants and a real PSTN-grade call center, billed in one invoice from AstraQom.
True omnichannel help desk
Tickets, email, live chat, call center, social DMs and WhatsApp — one inbox, one history per customer.
Carrier-grade US voice
Real PSTN trunks from a licensed US carrier — not a reseller — with E911, Tier-1 routes and 99.99% SLA.
AI built-in
AI Answer Assistant drafts replies and the AI Chatbot deflects FAQs 24/7 — included from the Small plan up.
Local US presence
Local DIDs in every NANP area code, plus toll-free options. Inbound is always free.
One vendor, one invoice
AstraQom owns the carrier relationship and the LiveAgent reseller agreement — billed in USD on a single statement.
Bundled US plans
All prices in USD, billed monthly. Annual prepay available with discount.
Small Business + Starter SIP
LiveAgent
- Ticketing, Live chat, Knowledge base
- Customer Portal & Contact forms
- Automation rules & integrations
- AI Answer Assistant + AI Chatbot
- Multi-language support
AstraQom US SIP Trunk — STARTER
- 1 US local phone number
- 500 FREE minutes to Continental USA
- 1 concurrent call
- FREE incoming calls
- Outbound to USA at $0.02 / minute
- Free number porting · $1.20 one-time setup
Medium Business + Corporate SIP
LiveAgent
- Everything in Small +
- Full call center & IVR
- Time rules · SLAs · Reports
- Proactive chat invitations
- Agent ratings & sound config
AstraQom US SIP Trunk — CORPORATE
- 1 US local phone number
- 1,500 FREE minutes to Continental USA
- 1 concurrent call
- FREE incoming calls
- Outbound at $0.02 / minute
- Add extra US numbers @ $1.50 / mo
Large Business + Deluxe SIP
LiveAgent
- Everything in Medium +
- SSO · Custom roles · Audit log
- Time tracking
- Facebook · Instagram · X · WhatsApp
- Viber · Telegram
AstraQom US SIP Trunk — DELUXE
- Up to 6 US phone numbers
- 2,500 FREE minutes to Continental USA
- Unlimited calling to USA & Canada (FUP)
- Up to 6 concurrent calls
- FREE incoming calls
- Free porting · ideal for full contact centers
Enterprise + Deluxe SIP
LiveAgent
- Everything in Large +
- Dedicated account manager
- Priority support · branding-free
- Custom billing setup
- Service review calls & scheduled releases
AstraQom US SIP Trunk — DELUXE
- Up to 6 US phone numbers
- 2,500 free + Unlimited US/CA (FUP)
- 6 concurrent calls (scalable on request)
- FREE incoming calls
- Premium Tier-1 routing
- 24/7 multilingual NOC support
LiveAgent pricing reflects annual billing. Monthly billing is $19 / $35 / $59 / $85 per agent respectively. AstraQom SIP trunk prices are flat USD per month, billed independently of agent count. One-time SIP setup fee: $1.20. Outbound to Continental USA above bundled minutes: $0.02 / minute. Toll-free, international and SMS billed à la carte.
Frequently asked questions
Is the LiveAgent license the same as buying direct?
Yes — same product, same features, same SLA. The difference is voice: instead of paying a third-party Twilio/360dialog markup, your call center runs on AstraQom's wholesale US trunks at carrier cost.
Can I keep my existing US phone number?
Yes. Number porting is free and typically completes in 5–10 business days. You can run in parallel with call forwarding while the port is in progress.
Is there a setup fee or contract?
No long-term contract. The only setup fee is the $1.20 one-time SIP trunk activation. LiveAgent is month-to-month; cancel any time.
How are outbound minutes billed?
The bundled minutes (500 / 1,500 / 2,500 to Continental USA) are included. Anything above that is $0.02 per minute, billed in 6-second increments.
Do you support 911 / E911?
Yes. Every US DID is provisioned with E911 and a registered service address — required by FCC Kari's Law / RAY BAUM's Act.
Ready to consolidate your help desk + carrier?
One contract. One invoice in USD. LiveAgent + AstraQom US SIP trunks, live in under a week.