AstraQom — global business telecom, home
Dresden
· Germany

Contact Center (CCaaS) — Dresden

Turn every interaction into a sales or service win.

+49 351

A Dresden number backed by redundant SIP routes means local credibility with none of the local hardware, contracts or site visits.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in Germany

Our Germany coverage goes beyond Dresden — +49 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Dresden?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Dresden, Germany, with local +49 351 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Dresden?+

A standard install in Dresden goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +49 351 numbers?+

Yes. We port your existing Dresden numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Dresden?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.