AstraQom — global business telecom, home
Durham
· United Kingdom

Contact Center (CCaaS) — Durham

Turn every interaction into a sales or service win.

+44 1919

From a single extension to a full contact centre, Durham voice services scale on demand — you add seats and numbers in the portal and they are live the same day.

Contact Center (CCaaS)

Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.

  • Omnichannel: voice, SMS, web chat, email
  • Predictive, progressive and preview dialers
  • Skills-based routing and queues
  • Real-time wallboards + supervisor coaching
  • AI transcription, sentiment and QA scoring
  • Salesforce, HubSpot, Zendesk integration
Talk to sales View national pricing

More on business telecom in United Kingdom

Our United Kingdom coverage goes beyond Durham — +44 numbers, SIP trunking and hosted PBX nationwide.

Frequently asked questions

Is Contact Center (CCaaS) available in Durham?+

Yes. AstraQom delivers Contact Center (CCaaS) to businesses in Durham, United Kingdom, with local +44 1919 numbers and Tier-1 routes.

How quickly can Contact Center (CCaaS) go live in Durham?+

A standard install in Durham goes live in 1–3 business days. Multi-site rollouts are scheduled with a dedicated engineer.

Can I keep my existing +44 1919 numbers?+

Yes. We port your existing Durham numbers with zero downtime, usually within 2–4 weeks.

How is Contact Center (CCaaS) billed?+

A transparent monthly subscription per user, channel or number, with per-second voice billing and no hidden fees.

What support is included for Durham?+

24/7 human support in English, French and Spanish, with proactive monitoring of your trunks and numbers.