AstraQom provisions Jacksonville numbers, SIP trunking and cloud PBX on one account, so a new office line in United States is a configuration change rather than a construction project. Coverage in this area includes the 256, 501, 904, 910 prefixes.
Contact Center (CCaaS)
Cloud contact center that unifies inbound and outbound voice, SMS, web chat and email in a single agent desktop. Skills-based routing, real-time supervision, AI-assisted scripting and full CRM integration.
- Omnichannel: voice, SMS, web chat, email
- Predictive, progressive and preview dialers
- Skills-based routing and queues
- Real-time wallboards + supervisor coaching
- AI transcription, sentiment and QA scoring
- Salesforce, HubSpot, Zendesk integration
